Alavi Co-operative Bank Limited. (The Bank) recognizes the importance of protecting the privacy, confidentiality, and security of customer information. The Bank is committed to safeguarding personal information entrusted to it and ensuring that such information is collected, used, stored, and disclosed in a responsible and lawful manner.
This Privacy Policy explains how Alavi Co-operative Bank Limited collects, uses, maintains, and protects personal information obtained through its banking services, branches, website, mobile applications, and other digital channels.
Definitions
Personal Information
“Personal Information” means any information relating to an identified or identifiable individual, including but not limited to:
- Name and contact details
- Date of birth
- Residential and mailing address
- Email address and telephone number
- Government-issued identification details
- Financial and banking information
- Transaction records and account information
Sensitive Personal Information
Sensitive personal information may include:
- Login credentials and passwords
- Account numbers and transaction details
- Financial statements and credit information
- Biometric authentication data (where applicable)
- Information required for regulatory compliance
Applicability
This Policy applies to all personal information collected by Alavi Co-operative Bank Limited through:
- Branch banking services
- Internet banking
- Mobile banking applications
- Customer service interactions
- ATM transactions
- Website forms and online services
- Third-party service providers authorized by the Bank
Collection and Use of Personal Information
The Bank collects personal information for legitimate business purposes, including:
- Opening and maintaining customer accounts
- Processing banking transactions
- Providing loans, deposits, and other financial products
- Verifying customer identity
- Meeting legal and regulatory requirements
- Preventing fraud and unauthorized activities
- Improving customer service and banking experience
- Communicating important account and service information
Personal information will only be used for the purposes for which it was collected or as otherwise permitted by applicable laws and regulations.
Disclosure of Personal Information
The Bank maintains strict confidentiality of customer information and will not disclose personal information except:
- When required by law, regulation, court order, or government authority.
- With the customer’s consent.
- To authorized service providers assisting the Bank in delivering services.
- To regulatory authorities and financial institutions as required for banking operations.
- To protect the Bank’s legal rights, property, or security.
Any third party receiving such information shall be required to maintain appropriate confidentiality and security standards.
Security Practices and Procedures
The Bank employs appropriate technical, administrative, and physical safeguards to protect customer information against unauthorized access, disclosure, alteration, or destruction.
Security measures include:
- Data encryption
- Secure network infrastructure
- Access control mechanisms
- Continuous monitoring and auditing
- Employee confidentiality obligations
- Fraud prevention and risk management systems
While the Bank strives to protect customer information, customers are also responsible for safeguarding their account credentials and reporting any suspicious activity promptly.
Cookies and Website Technologies
The Bank’s website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve services.
Cookies may be used for:
- Remembering user preferences
- Session management
- Website analytics
- Security monitoring
- Service optimization
Users may manage cookie preferences through their browser settings.
Data Retention
The Bank retains personal information only for as long as necessary to:
- Provide banking services
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce agreements
Information no longer required will be securely deleted or anonymized.
Customer Rights
Customers may request:
- Access to their personal information
- Correction of inaccurate information
- Updates to personal records
- Information regarding the Bank’s privacy practices
Requests will be processed in accordance with applicable laws and regulations.
Changes to this Policy
Alavi Co-operative Bank Limited reserves the right to modify this Privacy Policy from time to time. Any updates will be published on the Bank’s website and shall become effective upon publication.
Contact Information
For questions, concerns, or grievances relating to privacy and personal information, customers may contact:
Effective Date: 01 January 2026
